Privacy Policy

1. Who We Are

Kanz Vault is a Halal gold and silver savings platform operated by Make My Jewellery App Private Limited ("we", "us", or "our"), a company incorporated in India. We provide a mobile application that enables users to buy, hold, gift, and redeem 24K physical gold and 99.9% silver, backed by insured Augmont vaults.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our mobile application, website, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information you provide directly

• Account registration: name, mobile number, and email address.
• KYC verification: PAN card number, Aadhaar number (masked), date of birth, and a selfie or photograph — as required by applicable regulations for precious-metal transactions.
• Bank details: bank account number and IFSC code when you link a bank account for withdrawals.
• UPI ID: if you choose UPI as a payment method.
• Delivery address: when you request physical delivery of coins.
• Communication: messages you send to our support team.

2.2 Information collected automatically

• Device information: device model, operating system version, unique device identifiers, and mobile network information.
• Usage data: pages viewed, features used, transactions initiated, and timestamps.
• Log data: IP address, browser type (for web access), and crash reports.
• Location data: approximate location derived from IP address. We do not collect precise GPS location unless you explicitly grant permission for delivery-related features.

2.3 Information from third parties

• Augmont Goldtech Pvt. Ltd.: transaction confirmations, gold and silver holdings, and vault receipts.
• Payment processors: payment success/failure status and masked card or UPI details.
• KYC verification partners: PAN verification and Aadhaar-based e-KYC confirmation results.

3. How We Use Your Information

We use your information only for the following purposes:

• Creating and managing your account.
• Processing buy, sell, gift, and SIP transactions in gold and silver.
• Completing KYC and regulatory compliance obligations under Indian law (PMLA, SEBI, and applicable RBI guidelines).
• Processing payments and facilitating bank transfers for withdrawals.
• Arranging physical delivery of coins to your address.
• Sending transaction confirmations, receipts, and account statements.
• Sending price alerts you have configured.
• Providing customer support.
• Detecting and preventing fraud, money laundering, and other illegal activity.
• Improving and personalising the Services based on aggregated usage analytics.
• Sending marketing communications about new features or offers — only with your consent, and you may opt out at any time.

4. Sharing Your Information

We do not sell your personal information. We share your data only as described below:

4.1 Service providers

• Augmont Goldtech Pvt. Ltd.: our vault and precious-metals partner, who receives your name, KYC details, and transaction data to hold gold and silver in your name.
• Payment gateway providers (e.g., Razorpay): for processing payments.
• KYC and identity verification partners: for PAN and Aadhaar verification.
• Cloud infrastructure providers: for hosting our servers and databases under data-processing agreements.
• Logistics partners: for coin delivery — name and delivery address only.

4.2 Legal and regulatory disclosures

We may disclose your information when required by law, court order, or government authority, including reporting obligations under anti-money-laundering regulations.

4.3 Business transfers

If Kanz Vault is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Sensitive fields (bank account numbers, PAN) are stored encrypted at rest.
• Access to production systems is restricted to authorised personnel and protected by multi-factor authentication.
• We conduct periodic security reviews of our infrastructure and third-party integrations.

No method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at privacy@kanzvault.com.

6. Data Retention

We retain your personal information for as long as your account is active and for a period of eight (8) years after account closure, as required by Indian anti-money-laundering regulations (PMLA 2002 and associated rules).

Usage data and analytics are retained in aggregated, anonymised form indefinitely. Support communications are retained for three years.

7. Your Rights

Under applicable Indian data-protection laws, you have the following rights:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request deletion of your account and associated data, subject to our legal retention obligations.
• Opt-out of marketing: unsubscribe from promotional emails at any time via the link in any marketing email, or by contacting us.
• Data portability: request your transaction history and holdings data in a machine-readable format.

To exercise any of these rights, email us at privacy@kanzvault.com. We will respond within 30 days.

8. Children's Privacy

Kanz Vault is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the app or email at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

The version history is available upon request.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: