Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Kanz Vault mobile application and related services (collectively, the "Services"), operated by Wixora Technologies Private Limited ("we", "us", or "our"), a company incorporated in India with its registered office at Sanjay Nagar, Sunder Baug Lane, Kamani, Kurla West, Mumbai, Maharashtra - 400070, India.

By registering for an account, completing KYC, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility & Account

• You must be at least 18 years old and a resident of India with a valid PAN and Aadhaar to use the Services.
• You must complete KYC verification (PAN, Aadhaar-based e-KYC, and other checks required by applicable law) before placing any buy, sell, or delivery order.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• Information you provide during registration and KYC must be accurate, current, and complete. We may suspend your account if we suspect any information is false or fraudulent.

3. Description of Services

Kanz Vault lets you buy, hold, gift, redeem, and take physical delivery of 24K (999 purity) gold and 99.9% silver. Metal purchased through the app is held on your behalf in insured vaults by our precious-metals partner, SafeGold (Digital Gold India Private Limited), under an independent trustee structure.

The Services also include Systematic Investment Plans (SIP) for recurring purchases, price alerts, and gifting of metal to other Kanz Vault users.

4. Pricing, Taxes & Charges

• Buy and sell rates are shown in real time in the app and reflect prevailing market rates for gold and silver, and may change from moment to moment.
• Applicable GST and other government levies are charged in addition to the metal price, as required by law.
• Physical delivery of coins carries delivery and making charges, disclosed to you before you confirm a delivery request.
• We do not guarantee any specific rate beyond the moment your order is confirmed.

5. Vault & Custody

Gold and silver purchased through the app is stored in Brink's-secured, fully insured vaults operated by SafeGold (Digital Gold India Private Limited), and is held in your name by an independent trustee — it is not commingled with our corporate assets and is not available to our creditors.

You can view your real-time holdings, transaction history, and vault receipts at any time within the app.

6. Buying, Selling & Refunds

Successful buy orders are final. Once a buy order is confirmed and metal is credited to your account, it cannot be cancelled, and the amount paid is not refundable in cash. You may sell the metal back through the app at the prevailing sell rate at any time.

Refunds are only issued in the specific circumstances described in our Refund Policy (e.g. failed or duplicate payments) — that policy governs whenever it conflicts with a general statement in these Terms.

7. Physical Delivery

You may request physical delivery of gold or silver coins to a verified address. Once a delivery request is confirmed and dispatched, it cannot be cancelled. Delivery timelines are estimates and may vary based on your location and courier availability.

Please inspect your delivery on receipt — damage or defects must be reported within 48 hours as described in our Refund Policy.

8. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose, including money laundering or financing of terrorism.
• Provide false, misleading, or fraudulent KYC or account information.
• Attempt to interfere with, disrupt, or gain unauthorised access to our systems.
• Use the Services on behalf of a third party without our prior written consent.

We may suspend or terminate your account immediately if we reasonably believe you have violated this section.

9. Intellectual Property

The Kanz Vault name, logo, app, and all associated content are owned by Wixora Technologies Private Limited or our licensors. You may not copy, modify, distribute, or create derivative works from any part of the Services without our prior written permission.

10. Liability & Indemnity

Gold and silver prices fluctuate and past performance is not indicative of future returns. We do not guarantee any particular rate of return, and we are not liable for losses arising from market movements.

To the maximum extent permitted by law, our liability for any claim arising out of your use of the Services is limited to the value of the transaction giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify us against any claims, losses, or expenses arising from your breach of these Terms or misuse of the Services.

11. Suspension & Termination

We may suspend or terminate your access to the Services at any time if we reasonably suspect fraud, regulatory non-compliance, or a breach of these Terms. You may close your account at any time by contacting us, subject to settling any pending transactions and completing applicable regulatory retention requirements.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via the app or email at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please reach out to us: